Follow these steps to start engaging with followers and customers alike:ġ. Sending and receiving DMs from the Instagram mobile app is easy. How to send Instagram DMs How to send DMs using the Instagram app Only you and those you are communicating with can see the direct messages.įor brands and creators, sending direct messages can be a good way to build personal relationships with followers, reach out to potential partners, or provide support to customers with questions or feedback. And they won’t for your followers, either. These messages are private and don’t show up in your brand’s feed, profile, or in search. Users can share all types of content through DMs, including: Instagram DMs are direct messages between one Instagram user and another user or a group of users. Here are some tips on sending and responding to messages to help you get the most out of your Instagram DMs, including this video on how to automate your Instagram messages to save yourself time:īonus: Save time and download 20 free, customizable Instagram DM templates for your brand, including greetings, partnership requests, FAQ responses, replies to complaints, and more. When it’s used well, Instagram’s messaging feature can help your brand build a strong relationship with your audience by making sure people feel heard and supported. And considering 90% of people follow at least one business on Instagram, it’s safe to say that even more people will rely on Instagram DM for customer support in the years to come.ĭirect messaging on Instagram is a personal way to interact with customers, influencers, brand partners, and everyone in between. Nearly 50% of people say that digital channels will be their primary way of contacting brands in the future. The modern method of communication between a customer and a brand? Through Instagram DM. Gone are the days of calling a customer service hotline or writing emails to inquire about a new product. Frequently asked questions about Instagram DMs
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